MFC Client Service Centre not helpful

I was absolutely shocked talking to the MFC Client Service Centre today.

Background on the issue is that I have a new MFC account which is already a month old. I am able to logon to the MFC online portal with the correct credentials which is linked to my ID number, email address and other relevant contact and personal details. however the account for the new vehile is not linked.

The person on the call (Njabulo) was not able to assist and mentioned that it should be active and maybe I must go to a Nebank branch? How is it possible in 2025 that I am expected to visit a branch to fix such an issue? When asking for a reference number I was told it is His name and todays date. Ok so that would be Njabulo 12 02 2025???? How would that referene number take anybody to the query which he assisted with.

I informed him that I was not happy with the feedback and that I expect the Client Service Centre to at least escalate the issue. I spoke to his Team Lead (Vergil) who was much more helpful and tried his best to assist but apparently I needed the Nedbank Money app. This we tried logged in and event that failed.

Dont try and overcomplicate the matter Nedbank/MFC. I just want online access to my account.