MFC cannot concern themselves with customer care

i had an accident . My vehicle which was financed by MFC was settled by my insurer mfc advised a payment amount of R220 000. My insurer paid R224 614.66. Proof was sent to there email address @care and a Ms L Themane. That was on 1 august. Account 2471***x002

I checked my bank profile and it showed a nil balance. I then assumed this was sorted and sent a letter to the care email address and Ms L Themane advising of this and wanted confirmation that my balance was nil

I sent the email on 15th august at 10h18. I received NO RESPONSE from either email.

Instead today, I received an sms that my MFC account was handed over to HP attorneys. I called the number and spoke to someone who introduced himself as Mr Mashabela who hung up while I was giving my details (the calls are recorded and they must listen to it)

No rationale or common sense used . No consideration . No accountabilty.

This is the state that we are in where you are just held ransom but the inompetence of the likes of MFC and their staff.

level of disservice on every corner is mind blowing....MFC has the reputation of arrogant staff....they must just add incompetence to it