MFC call agents useless!!!

After spending ghe entire month trying to get forms for payment protection on my MFC account, I have spend hours on the phone trying to find someone to send it though too. The call centres keep transferring the call over and over to another call agent. The branch can't help and says I need to call into the call centre. Ihave received 5 different e-mail addresses to send my forms to but no one has yet received my forms. MFC and the entire Nedbank group standards has dropped drastically. Customer service in none existent and staff and and call agents are not trained to deal with certain queries and a few occasions they have admitted this to me as well. If These forms does not get received then I will end up being black listed all because of useless call staff at MFC AND NEDBANK. A real waste of time!!!