MFC- bad service & no managers to attend to complaints in claims department

I dont know where to start but ill start. My claim was rejected after I called MFC Innovation on the 3rd Oct 2024 and I was told I can take my car in for service.I took my car in for service at VW and I was told by them my clain was rejected.I called MFC immediately and the agent asked me lots of questions and ended up saying he needed to transfer me to claims. He transferred me to claims and claims told me they rejected the claim. I asked that they listen to the call I made on the 3rd and wanted to speak to a manager I was told by the agent Manager is not available at first and after that the agent said to me she have to transfer me to customer care to investigate the call. I have never been this disappointed with the service ,its shocking where all the departments pass the escalation to another department where there are line managers. I am still requesting the call I made from my cell on the 03rd Oct 2024 to be listened to to hear what the agent said before you reject my claim...The service is disgusting and very disappointing. Hats not the service to offer to your customers especially where there's so many service providers with the same product. Please open the claim and reassess before declining it. Innovation must take responsibility for what I was told by their agent. Please don't blame me for the information I was never asked. You can only blame me for giving you incorrect information. PLEASE SORT THIS OUT.