Mfc bad service

We app**** for a 3 month payment gap with mfc and never got the full 3 months. Our intallment were fully paid for March so i made a extra payment of R2500.00 for April. So the 3 month gap should have started from April tille end of June. I made a payment for end of July but the took the payment for June. There for they handed us over for 2 month in arrears. I phone mfc inconnection with this matter it was a dead end and they could not assist me becaurse the car is not in my name. Akhil Gurgaden incharge off our account said every thing on the account is correct. I sent a email for his attention where i worked it out for him and no reply. My husbund phoned Akhil that he was so rood and did not give my husband a chance to explain were we coming with this. They never gave us the 3 month gap and im not happy with there service at all there js no service. If i had to treat a customer like that i eould be fired on the spot. He didnt even had a look @ the recon i made for him. I think the people in the finance department are incompatent. I need a manager to contact me with this matter urgently. A person who will be willing to listen to my side that i can explain this to them.