MFC BAD SERVICE

Good Day<br> <br> I am quiet frustrated and disappointed with the service from MFC.<br> <br> My account was debited twice for my Hyundai ix 35 this month,<br> i phone through last Thursday and made arrangements to have to<br> revised into my account, the consultant mentioned that she has<br> put it through to the debit or the relavant department to have revised.<br> <br> Nothing was done, i phoned through now, another consultant says<br> that there was no request put through and no records to any consultation<br> on Thursday.That is absolutely unprofessional, I have proof of the phone calls..<br> <br> I spent a hell of alot time on the phone on Thursday and this morning,<br> on something that should not of happened in the first place, extremely<br> inconveniencing me and i am dealing with people who cant do they jobs<br> correctly.<br> <br> Kindly advise why must i wait 7-10 days to get my own money which was<br> taken inappropriately from me and not of my will!!!<br> <br> Lungile assisted my today,<br> she couldn't even provided me with a reference number, she said to use her name.What if there's 4-5 Lungile's there?