NK
Njakeni K

1 reviews | Active since Aug 2020

06 Aug 2020, 11:19

MFC AUCTION HOUSE BAD SERVICE!

I bought a vehicle from MFC on the 3rd June 2020, I have been struggling to register the vehicle on my name.

The main issue here is that the traffic department's eNatis system has the vehicle as a White BMW X6 while I bought a Red BMW X6. According to eNatis system,there is a ********** case registered on the registration of this vehicle. I have called MFC and spoke to Michelle and she promised that she will look into the matter and revert back to me, which she never did I went to Honeydew police station looking for investigating officer hoping that he will assist me, I was told that he has retired and the other police officers have been sending me from pillar to post with no progress at all, it's been a month now since I reached out to them. I then called MFC again to see if they have any leads since we last spoke, they now advised me to write an email. I wrote an email to a lady called Elizabeth Lagerwall and she told me that she works at a bank and not at the traffic department so she cannot help me, she referred me to someone called Bernard who told me that the a police clearance was done in December 2019. MFC failed to inform me that the vehicle needed a police clearance and why did it need it? I am stuck with a vehicle that I cannot register, even drive because I am not sure of this ********** case against it. MXM! What I expect

MFC should register the vehicle in my name within 7 working days of failure to do so. They must take back the vehicle and pay me back my purchase price including all expenses that I have incurred on this vehicle to date. I can provide invoices for the expenses should the need arise

MFC Sold me a vehicle that was involved in ********** activities and they did not disclose this. I laid a formal complaint with the relevant authorities on this matter

I am very disappointed!!

0
Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply06 Aug 2020, 13:39
Official
Good day Mr Khoza

We acknowledge receipt of your complaint.

Please note we have forwarded you a private email to your email address provided above to get your details in order to gain access to your account and assist with the complaint.

We do apologise for the inconvenience caused.

Trust that the above is in order.

Kind regards