MFC arrears

Good day

I would like to know how do you guys do business.

You were eager to finance my dad with car finance but because he has an arrears of 1 month you guys are not offering any rescheduling or recovering process.

So I phoned your call centre who could not provide me with information and I fully understand so I gave my dad the number to phone.

When he contacted the call centre the agent just said NO!!!! You either have to pay or voluntary hand in the car and have 60 days to pay.

I then phoned back and spoke to a different agent who said but we have options available to our clients but we need to speak to Joyce masemola *** collections officer.

I then contacted her knowing fully she is not going to give me any information but wanted her to contact my dad to mke an arrangement to pay R4000 this month and R4000 next months including his normal instalments of R2700 plus arrears but she was so rude. She asked me his ID number and what do I want to know and ask nd not forgetting how did I get her details as if this relevant but then give me remarks like what is your relationship with our client, do you have power of attorney on his account, I can't speak about the client to you. All I wanted to inform her about was an arrangement she needs to make with my dad because yoir agents are clesrly bullying your clients and scaring them into paying even though they cannot make an additional payment within 5 days.

I do not understand why your agents believe they own the company?

Also are they not FIAS or RE compliant to be so unprofessional.

On top of that what ticked me off was that there was a guy at my parents place from a third-party collection company to inform my dad to pay for a car that's 1 month in arrears of his normal instalment of R2700 that's now R3200 because of lawyer and collections fees.

Our request are:

Please do not let that ********* lady Joyce masemola *** deal with his account again. She is clearly just working towards commission.

We are aware of whom the ombudsman is and client protection rights. This is not a thread but do not bulky your clients. That's just wrong.

And lastly please hire people that are experienced, qualified and professional. You Nedbank not Capitec bank that hires school leavers.

Please contact my dad Mr. Nigel Williams and sort out some arrangement and not me.

Thank you