1 reviews | Active since May 2011
MFC account supposedly in arrears, two days after paying.
This morning I received a call from MFC Call center , Gertrude Ledwaba - she was calling with regards to my Motor Vehicle finance account that was in arrears for the 2 DAYS of the month of August - My payday is the 26th - Payment was made on the 26th of August - over and above the installment amount. After I was completely taken aback at this ridiculous call regarding an arrears amount that I know I had paid 2 days before. I asked her to make sure she had the right information because it was already paid -she told me hold on so she can check - mins later she confirmed it was showing on their statement but not my account hence why she called me because they system told her my account is in arrears - Really MFC - don't you do recons ? Why is my account not updated on time? Why should I get such ridiculous calls two days after my payday ?? Why are your system issues your customers problem? and No, Gertrude, it is not OK ....its never OK!!
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist for perusal.
Your complaint will be investigated and feedback will be provided thereof.
Kind Regards
Sharyl Naicker
Client Value Management
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We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist for perusal.
Your complaint will be investigated and feedback will be provided thereof.
Kind Regards
Sharyl Naicker
Client Value Management
***
