MM
Masizame M

1 reviews | Active since Oct 2015

28 Oct 2015, 11:48

MFC accident vehicle

Good day,<br> <br> I purchased a vehicle with MFC finance late December 2014 and I also took a service plan with MFC. When I took the car for service, I found out that the car was involved in an accident which the dealership and MFC did NOT tell me about.<br> The car has a lot of issues now which Hyundai claims were as a result of that accident and the warranty won't fix them.<br> <br> I cannot even trade the vehicle into any reputable dealership as a result of this. I have wrote to the Ombudsman and they advised that I speak to MFC first before taking any step forward.<br> <br> I have written 3 emails to MFC so far and they have not responded to any of those emails and its been 2 months now since I sent those emails.<br> Please assist me on the way forward with this issue

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply29 Oct 2015, 09:44
Official
Hello m.mbaswana@,

Dear m.mbaswana@

Thank you for raising your concerns with us.
I confirm the matter has been addressed with the dealership already and the mediation process is currently underway.

The specialist handling the matter will be in contact with you to provide feedback.

Kind regards
Farzaana Bhikhoo

Client Value Management
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