MFC - A pathetic company to deal with

It is unimaginable to think how MFC is still in business if this is the way they treat their Customers. Their service is absolutely pathetic and that's even putting it subtly. I requested a 3 month payment holiday ( on the 23rd April 2020 ) just over a week prior to my debit order date in April and this is due to lack of income. Up to the date of my debit order, I hadn't received a call from them confirming anything. On top of that, MFC had the odacity to still go ahead and put this debit through. I had to call them a day before my April debit order and after waiting on the phone for almost 15 minutes, I was seen to. The gentleman on the other end told me that they can't process my request because it was too late. I explained to him that I made this request about a week ago on e-mail and nobody has contacted me from MFC. He still wasn't able to help me but told me that he will escalate the matter. So now the debit order is sitting in my bank account as a negetive balance and I am looking like a bad Standard Bank customer. It's almost the middle of the following month and still nothing has been done. I have been sending e-mail correspondences and the last of which mentioned that I will be contacted by the Finance Dept. within 3 working days - I still haven't been contacted. I find this absolutely dismal and pathetic from an institute like MFC. We are all suffering in this COVID crisis together and all I'm asking for is a slight bit of leniency. If this is the way MFC treat their customers with no compassion and respect, then I refuse to do business with them again and I will make known this experience that I had with them with as much people as possible. I will make sure that my incident is published and that it goes to the media. My name is Mr Loganathan Moodley and my ID No. ***. My contact no. is ***.