MFC A DIVISION OF NEDBANK - WORSE SERVE EVER !

I was retrenched on the 12 of June 2020 due to COVID19 . I have two vehicles with MFC one my brother pays . I sent MFC an email asking for payment freeze on my one vehicle which I pay. They sent me an email requesting the relevant documents which I sent through on the 10th of June . Since then every single day I was going back and forth with MFC . I receive an email saying I need to submit documents when I call the person on the line tells me that all is in order and that they don't need any documents. I get an email saying I need to send through my insurance cert . I call to say I did , the person on the call says they have it on the system . A lady called Thandi who knows nothing about client services tells me that it will keep being declined until they get the documents. I resend the documents they requested . I get an email saying the freeze is approved, I get another email saying they need a letter of motivation .This I also sent AGAIN! With regards to the other vehicle that my brother is paying , I find out that an additional R254.89 is going off my account for MFC . I called to find out what it is and ask them to reverse it . The consultant tells me that it's insurance on the car as it needs to be insured while on finance. They tell me I took it out in December 2019 , I tell them I didn't . They say they will send me the recording as MFC will not take insurance out on the car without my consent . I have not received the recording till today. My brother decided to pay the car off and I send an email to close the account. MFC responds and sends me a number to call to cancel the insurance . The insurance consultant tells me I have never had insurance through MFC and that I should request more info from MFC. For the past month and a half I have had the WORSE service from MFC. This is a stressful time , losing jobs and I have been stressed out more by MFC then the current situation in the country . MFC Please respond.