MFC, a division of INCOMPETENCE

Despite reaching out to various individuals at MFC during the last 12 months, I have been unable to resolve a problem with my debit order mandate. Each month on the scheduled debit order date, the transaction fails due to a recurring issue with the amount.

I have consistently been informed that MFC sends an SMS requiring my response for debit order approval. However, I have never received such an SMS. The only messages I receive indicate that my account is in arrears.

Upon seeking guidance, someone suggested rectifying the Debit Order Mandate at my bank. I visited ABSA, where I was informed that they cannot intervene as MFC needs to cancel the existing debit order and establish a new mandate on their end. The current mandate is suspended and cannot be reinstated.

My primary goal is to have this situation resolved so that the debit order can proceed as it did in the past, reliably on the 26th of each month. The persistent calls regarding arrears are becoming increasingly frustrating.

I would greatly appreciate prompt attention to this matter, as it has been ongoing for an extended period.

What is more disappointing is that for the last 12 months no-one has called to resolve the issue.