MFC - A business that does not care about their clients

After taking an unauthorized debit from my account, and making promises of rectifying the problem by refunding my debit and tacking it on the correct day, I still had to send the below mail to them this morning. If you are looking for finance with zero after service, then go ahead and place your business with MFC.

I still have not received the refund, today is the 27th, you guys scheduled another debit order for today as the previous transaction would have been credited by now. I find the service of MFC very poor, they are very quick to take money and do whatever they feel like doing, not worrying or caring about legislation or the effects that they have on their customers.

Please note that it is now MFC's responsibility to ensure that no further funds are taken from my account, as the wrongful debit order has not been refunded as promised by yourself. I will be taking the matter to the financial ombud this morning.