jJ
jeanne J

1 reviews | Active since Nov 2014

12 Dec 2019, 07:31

Mfc

I recently financed a vehicle with MFC a day or 2 later someone called me expalining to me that there is a policy for retrenchment eg of R150 THAT IS PART OF MY FINACE PACKAGE..i asked after the agent said its included in my package he said yes..only to see a depit order going of on the 25th of Nov of R150 and receiving my policy documents the same day as the depit order...after i was told it is part of my package!!!!!! So i send an email to cancel this just to get a form where i have to complete the whole pedigree of my vehicle wat i dont understand as my vehicle is financed with MFC so they should have all my details...and the worst it will take 21 days to cancel the policy...i find this ********** and want this policy canceled immediately

0
Replies (4)
Motor Finance Corporation
Motor Finance Corporation's reply12 Dec 2019, 09:35
Official
Dear Jeanne

We acknowledge receipt of your complaint.

You will be contacted by a service resolution specialist to have your complaint addressed.

Kind Regards
Client Value Management
jJ
jeanne J's update12 Dec 2019, 18:04
Reviewer Update
Thanks but if this is not resolved before next debit order i will take this matter to the motor industry ombudsman.please insure my debit order does not include this ******** policy
Motor Finance Corporation
Motor Finance Corporation's reply13 Dec 2019, 17:53
Official
Dear jeanne J

We are actively working on your complaint.

A service resolution specialist will be in contact with you soon.

Kind Regards
Client Value Management

jJ
jeanne J's update19 Dec 2019, 07:10
Reviewer Update
Ok well till today my policy is not canceled i received a call from sharon if im correct and was promised my policy will be canceled by tuesday it is Thursday and still my policy is not canceled!!!!! So you can expect a call from the ombudsman..This is pathetic!!