MFC - 3 months and still waiting for my official car papers!

I have paid off my car in October 2022, I have been sending mails to get my official papers and have been waiting for almost 3 months, no response or feedback. I gave up phoning as it is a losing battle. Will I get my official papers, does not look like it.

I am just another number!!!

VERY POOR SERVICE!!! and never again...