*** MFC

Hi, i have had an ongoing problem with MFC. My husband does not receive any form of a statement but they debit money off his account every month!!!! I have phoned the call center multiple times and they refuse to help me. My husband has phoned and they just ignore him...***??? if my husband does not receive his statement in the next 48 hours i will be going to the consumer act and i will put a stop to this debit order. For all i know the car has been paid off and someone is living the life with this money.