GD
Gordon D
1 reviews | Active since Apr 2009
29 Apr 2019, 13:29
MFC
********** 0001 - Customer Complaint Number provided - Take a look for yourself how long this is being dragged out now. I have been made promise after promise for cancellation. Neville sent proof of payment from the dealer, that the deal was cancelled. Then the payment was not actually received. Promised cancellation of Tuesday, then Friday. Now tomorrow. My debit order is supposed to go off of Wednesday (again) for a car that I have not had since February. It seems the customer complaints department is way more able to assist the dealer covering up non payment than assisting customers.
I suggest sticking to another bank.
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Replies (3)0
Replies (3)
Motor Finance Corporation's replyOfficial
29 Apr 2019, 14:35Good Day Mr Durrant
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist.
You will be provided with feedback.
Kind Regards
Esmeralda Bagley
Client Value Management.
***
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist.
You will be provided with feedback.
Kind Regards
Esmeralda Bagley
Client Value Management.
***
Motor Finance Corporation's reply29 Apr 2019, 14:35
Official
Good Day Mr Durrant
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist.
You will be provided with feedback.
Kind Regards
Esmeralda Bagley
Client Value Management.
***
We acknowledge receipt of your complaint.
Your complaint has been assigned to a service resolution specialist.
You will be provided with feedback.
Kind Regards
Esmeralda Bagley
Client Value Management.
***
GD
Gordon D's updateReviewer Update
29 Apr 2019, 14:55My complaint has already been at an *********** service resolution specialist for more than a month. I have provided the reference number
GD
Gordon D's update29 Apr 2019, 14:55
Reviewer Update
My complaint has already been at an *********** service resolution specialist for more than a month. I have provided the reference number
GD
Gordon D's updateReviewer Update
29 Apr 2019, 14:57How do I go about escalating this? I have emailed Neville twice asking for the escalation procedure. Christopher, his manager is not available via phone
GD
Gordon D's update29 Apr 2019, 14:57
Reviewer Update
How do I go about escalating this? I have emailed Neville twice asking for the escalation procedure. Christopher, his manager is not available via phone