Loyal Customer Let Down by Poor Service

I recently app**** for vehicle finance through MFC for a new car and was declined, despite being an existing client with them. I’m in the process of settling my current finance, and their decision means they’re losing me as a customer entirely. When I contacted MFC to discuss this, they informed me they couldn’t assist and that the vehicle dealer needed to reach out instead—yet even then, they wouldn’t reconsider my application. To make matters worse, the representative I spoke to was extremely rude and abruptly hung up on me. This lack of support and poor customer service has been incredibly disappointing from a company I’ve been loyal to. I won’t be returning.