Lack of interest

<p>Good day</p> <p> </p> <p>My warranty on my car had come to an end so i had enquired with MFC as to whether they offer warranties, they took extremely long to respond to me and when I also asked them if my service plan was with them they didnt even know that it was. I then sent them an email on 10.04.2017 requesting assistance with some information on an extended warranty. I asked that the warranty be sent to me that day because I was going on leave and wouldnt be able to access my emails. In the interim the car needed to go for its service as we were taking a long trip and wanted to make sure that the car was in running condition. The email about the warranty only came from MFC on a saturday on 15.04.2017 I dont work weekends that is why I insisted it be sent through and the guy assured me it was on its way, I was already on leave. The car was due for service on 18.04.2017. I returned from my trip and queried MFC again on 03.05.2017 to enquire about the warranty, no response. I then received an email on 05.05.2017 to say the service plan is with the dealership where I bought the car, its not as its with MFC, how do they not know this. I queried again on 10.05.2017 for someone to call me, no response. I queried again on 15.05.2017 and no response. I receive a call today to ask me what do i need help with. i explianed everything and now I am told that pre-existing problems wont be covered by the warranty, even though the service plan is with MFC and all reports go to them concerning the car, if this warranty was sent to me on time I could have been covered so now will I be liable for these repairs. Perhaps MFC does not care for its clients if we are treated like this or perhaps they dont wish to be liable for costs of repairs.</p>