Lack of Customer Care, Despite the COVID 19 Pandemic.

On the 07 July 2021, i sent an email to ***, and it was subsequently acknowledged. I should be noted as well that, I had the instalment amount in my debited account, till 04 August 2021. I was dumbfounded, to receive an email on 08 August 2021, from late stage collection, stating that my account was overdue. This is because I never received any formal communication to state that my request was decline. Furthermore, they did not debit on a Monday, 02 August 2021, but on 05 August 2021, and my assumption when I ultimately used the money, was bat it was approved. However, I learned today, from a not patient Vusi from Mfc, that my request was declined. Please find below the contents of my request "This is in reference to the current crisis facing our country. We are part of small businesses that are affected by the lockdown period, especially cash flow. o This pandemic, especially the third wave as announced by the President and of moving back to alert level 4, due to the third (3rd) wave, and having noted that, a possibility of a fourth (4th) wave, is projected. o We anticipate that, we will be having a strain on our business, and having noted that, we foresee an added burden. It should be noted that our entity has an MFC financed vehicle (***). Thus, we would like to request for assistance on applying for a payment holiday, on the affected account for a period of four (4) months, 01 August 2021- 01 November 2021. Please kindly note, the company has an account with Nedbank Limited (Acc.Nr.***), and appended are the following: a. Statement Enquiry (Nedbank Limited: Acc.Nr.***)1 April 2021 - 07 July 2021. b. Confirmation of Insurance. We trust that, you will find everything in good order."