Lack of Communication and Incompetency

I hate dealing with *********** people, i sent several emails to care@mfc and will get an auto response that their consultant will get back to you within 24 - 48 hours but nothing like that will happen as i had to make follow ups but to no feedback.

I took MFC Power Up Service Plan with MFC a month ago and after taking the plan i decided to take another one for my other car and this is when i am experiencing a problem with the service they provide. I am not sure if i need to keep this plan with MFC because it is clear that when i need to claim then i am going to experience more problems because of the lack of communication from their end and i am not ready to go through that.

It's either i get a call from MFC today or they can cancel the plan i took with them and i have not received my contract for this plan as i have requested that i be included when i they send the documuntation to my wife's email but no feedback is received and this shows incompetency.