Lack of communication and feedback

This complaint relates to an account that has fallen behind which after discussions with MFC and a third party assigned by MFC - Kobus Malherbe (Sable Debt Collection) it was suggested that a 3 month extension be app**** for. Relevant letters written and supporting information provided to Mr Malherbe (MFC in Copy), and still keep paying the monthly installment to show our commitment to resolve the matter, however there seem to be a major disconnect between the various departments and their assigned third party Mr Malherbe as we receive no feedback at all. Today received a call from a Mr Nakedi - seems as if we have gone full circle now with Mr Nakedi not aware of any of the agreement already in place with Mr Malherbe demanding outstanding arrear amount. Also the attitude and tone of the discussion surely not how you deal with customers or any person for that matter. Shame on you MFC. I will not do business with MFC again - not through the business side or in a personal capacity.