Lack of Communication and customer service

MFC Nedbank Team(Collection Department/Auction Department

I'm writing to express my extreme frustration and disappointment with the communication from your team regarding the release of my vehicle. Despite multiple attempts to contact your office, my calls have gone unanswered.

I received an email at 16h23 yesterday, which was after business hours, stating the release amount. I was unable to make the payment as the nearest branch closed at 16h30. Now, I'm being told the vehicle will be auctioned today.

I made the payment this morning and would like confirmation that this will be processed urgently to release my vehicle. I expect a response ASAP.