JUST WONT HELP!

<p>Myself and my husband have been with MFC for the past 5-6 years at the very least. NEVER have we missed payment, but have requested a payment break for a month a few years back when a large unforseen expense arose, which they did grant.</p> <p>Last month we had 2 unforseen medical expenses, both for admittance to hospital, which incurred about R4500 in unforseen expenses, which medical aid did not not cover but had to be paid immediately. I got hold of MFC and asked if they could please look at either one or two month payment break on one of vehicles, just to cover these costs, as I had to borrow the money to pay for it all. They have since come back, after asking for all the proof, which I have sent, to say that firstly they decline my request as I only owe around R500 in medical costs (as I have borrowed the money to pay for portion of the expenses) and secondly they cannot assist if it is for a loan. I find that ridiculous, so if i had not paid the hospital and medicine bills I could then request this (which has taken about 2 weeks already as they wanted this letter and that proof etc etc),but since I have managed to borrow the money to pay these bills they wont look at it. THey need to understand that Hosptials will not admit if you do not pay first, this was UNFORSEEEN, if I had knowledge of this happening I would of requested the payment break long before. It is so frustrating as we have been good customers, never missing payments, and when we ask for one or 2 months - which they would add to the end of the term and therefore make more money on interest, they decline. What happened to people trying to help others out? There is no more customer service and compassion for anyone anymore! Yet we pay exorbitant amounts on interest and admin fees etc. Not happy at all, they brag on their website about "helping with this plan and that arragement" but when you ask they decline. UNHAPPY!</p>