Just need some respite

I've sent an e-mail notifying MFC that I am currently not working and thus unable to pay my account, now that my savings have been depleted. I received feedback stating that my issues have been noted and that I would receive proper feedback in due course. My goodness, my phone hasn't stopped ringing. All I need is an e-mail letting me know how best we can handle this. My situation is difficult and embarrassing... it has got me feeling anxious and depressed and I genuinely can't be dealing with having to take calls and have somebody drag me and my situation through the mud with all kinds of questions and conversations. Just an e-mail response to my notification / request will be enough. I've been with MFC since December 2016 and haven't missed one single payment; having only asked for respite once, upon the death of a family member.