Issue remains unattended since November

It seems MFC has forgotten about an error on their system that directly effects their "service" to me, or they just don't care. I assume they're hoping I'll forget about it too. I know full well what happens next, they'll reply: "Good day We acknowledge receipt of your complaint. One of our consultants will investigate the matter and will be in contact with you..." And then I'll get a call, and they'll apologise and say "we have escalated the matter." But to who?!? Who possibly can you escalate this matter to, it has been escalated 20 times! At this point I don't expect any change. I only post this to warn off potential MFC clients. Choose a different financial service for your car financing.