Inhumane service

I just had a missed call from Nedbank and then received an sms afterwards that my account has been referred to the 3rd party.

I've explained to the consultant that I'm having financial challenges and starting a new job month end.

I managed to make a payment few days ago. I couldn't pay the full amount but I made a payment. I'm making an effort here and will get my account up to date.

Referring the account to the third party is putting me in more financial distress. I've sent an email requesting three months relief while I try to gather myself or stand on my feet and I never received a response. Hopefully someone will respond to this email ***