Inhumane, pathetic treatment from MFC

I am shocked and really Disappointed at the treatment I got from MFC. I have paid my installment WITHOUT FAIL for 5 years. When I encountered financial difficulties I sent an email asking for my installment to be lowered as I only had 8 installments remaining.

I got such a poor, pathetic cold response copied here. Thank you for your request for a payment arrangement.

Unfortunately, your request falls out of our pre-payment arrangements criteria hence we cant assist .

I asked why can't I been assisted as I have NEVER MISSED A PAYMENT IN 5 YEARS. No response.

This is inhumane. We are people and life happens. When life happens the least MFC can do is show a bit of compassion especially to people that are responsible.

I am not impressed. Please don't do business with these people.