nN
nmongwe N
1 reviews | Active since Oct 2016
27 May 2020, 10:47
Incorrectly debited after making arrangements 2 months ago. Disappointed to the core.
I'm so disappointed in MFC. Having been a loyal paying customer for almost 4 years and not one payment skipped since , today I woke up to a horror of incompetence from MFC. I app**** for half installment payment for my car for the duration of my maternity leave. I did this on 24 March 2020, I got approved on 28 March 2020 and was told to reply to for you guys to go ahead and implement from May to August. I rep**** on the very same day 28 March 2020. I got the auto reply that you received my email and will be in touch in 48 hours. No communication from you guys whatsoever in 48 hours and in fact I sent a follow up email on 2nd May 2020 to which I also only received an automated reply saying that I will be rep**** to in 48 hours. This morning to my shock and horror you guys have collected the full installment, when I have app**** and was approved for half installment almost 2 months in advance. I'm disappointed to say the least as I now have to watch as my other debit orders bounce while I wait in vain for you guys to fix this. I spent all morning trying to get through to your call center. Can someone please call me and fix this mess today. I'm a new mother and not getting a full salary at the moment and need to make ends meet with the little I'm getting hence I app**** for relief from you. Please contact me to FIX THIS ASAP AS I DON'T WANT TO REVERSE DEBIT ORDERS IT WILL AFFECT MY CREDIT SCORE PLEASE HUMBLY PLEADING FOR THIS TO BE SORTED TODAY.
Helpful (0)
Replies (4)0
Replies (4)
Motor Finance Corporation's replyOfficial
27 May 2020, 11:07Good Day Ms Mongwe
We acknowledge receipt of your complaint.
A complaints resolution specialist with contact you soon.
We do apologise for any inconvenience caused.
Regards
Esmeralda Bagley
Motor Finance Corporation's reply27 May 2020, 11:07
Official
Good Day Ms Mongwe
We acknowledge receipt of your complaint.
A complaints resolution specialist with contact you soon.
We do apologise for any inconvenience caused.
Regards
Esmeralda Bagley
nN
nmongwe N's updateReviewer Update
29 May 2020, 08:33Good day,
Just the day before yesterday I wrote to you guys because you debited a full installment instead of half as I had app**** and got approved for payment holiday. Your complaints handler Sharyl Naicker then got an agent Thandi Mavuso to contact me and sort out the query. Yesterday you refunded half of the full installment which you had debited .
To my Horror and absolute shock, this morning I am woken up by emails and sms's from MFC telling me that I owe you guys half my installment, the very same amount of money which you have refunded back to me.
Clearly this means that IT IS STILL NOT NOTED ON YOUR SYSTEMS THAT I ONLY NEED TO PAY HALF INSTALLMENT FROM APRIL TO AUGUST . SO MY QUERY IS STILL NOT RESOLVED. I'M BEING THREATENED THAT YOU WILL ONCE AGAIN DEBIT MY ACCOUNT TODAY LEAVING ME IN ANOTHER NEGATIVE BALANCE TO WHICH I AM INCURRING BANK CHARGES.
THIS IS RIDICULOUS GUYS. PLEASE GET A COMPETENT AGENT TO RESOLVE THIS MESS NOW BEFORE YOU DEBIT MY ACCOUNT AGAIN PLEASE.
THIS IS NOT ACCEPTABLE. WE NOW AS CUSTOMERS HAVE TO DEAL WITH THE HARSH REALITY OF COVID19 PANDEMIC AND YOUR INCOMPETENCE. IT'S NOT FAIR.
Just the day before yesterday I wrote to you guys because you debited a full installment instead of half as I had app**** and got approved for payment holiday. Your complaints handler Sharyl Naicker then got an agent Thandi Mavuso to contact me and sort out the query. Yesterday you refunded half of the full installment which you had debited .
To my Horror and absolute shock, this morning I am woken up by emails and sms's from MFC telling me that I owe you guys half my installment, the very same amount of money which you have refunded back to me.
Clearly this means that IT IS STILL NOT NOTED ON YOUR SYSTEMS THAT I ONLY NEED TO PAY HALF INSTALLMENT FROM APRIL TO AUGUST . SO MY QUERY IS STILL NOT RESOLVED. I'M BEING THREATENED THAT YOU WILL ONCE AGAIN DEBIT MY ACCOUNT TODAY LEAVING ME IN ANOTHER NEGATIVE BALANCE TO WHICH I AM INCURRING BANK CHARGES.
THIS IS RIDICULOUS GUYS. PLEASE GET A COMPETENT AGENT TO RESOLVE THIS MESS NOW BEFORE YOU DEBIT MY ACCOUNT AGAIN PLEASE.
THIS IS NOT ACCEPTABLE. WE NOW AS CUSTOMERS HAVE TO DEAL WITH THE HARSH REALITY OF COVID19 PANDEMIC AND YOUR INCOMPETENCE. IT'S NOT FAIR.
nN
nmongwe N's update29 May 2020, 08:33
Reviewer Update
Good day,
Just the day before yesterday I wrote to you guys because you debited a full installment instead of half as I had app**** and got approved for payment holiday. Your complaints handler Sharyl Naicker then got an agent Thandi Mavuso to contact me and sort out the query. Yesterday you refunded half of the full installment which you had debited .
To my Horror and absolute shock, this morning I am woken up by emails and sms's from MFC telling me that I owe you guys half my installment, the very same amount of money which you have refunded back to me.
Clearly this means that IT IS STILL NOT NOTED ON YOUR SYSTEMS THAT I ONLY NEED TO PAY HALF INSTALLMENT FROM APRIL TO AUGUST . SO MY QUERY IS STILL NOT RESOLVED. I'M BEING THREATENED THAT YOU WILL ONCE AGAIN DEBIT MY ACCOUNT TODAY LEAVING ME IN ANOTHER NEGATIVE BALANCE TO WHICH I AM INCURRING BANK CHARGES.
THIS IS RIDICULOUS GUYS. PLEASE GET A COMPETENT AGENT TO RESOLVE THIS MESS NOW BEFORE YOU DEBIT MY ACCOUNT AGAIN PLEASE.
THIS IS NOT ACCEPTABLE. WE NOW AS CUSTOMERS HAVE TO DEAL WITH THE HARSH REALITY OF COVID19 PANDEMIC AND YOUR INCOMPETENCE. IT'S NOT FAIR.
Just the day before yesterday I wrote to you guys because you debited a full installment instead of half as I had app**** and got approved for payment holiday. Your complaints handler Sharyl Naicker then got an agent Thandi Mavuso to contact me and sort out the query. Yesterday you refunded half of the full installment which you had debited .
To my Horror and absolute shock, this morning I am woken up by emails and sms's from MFC telling me that I owe you guys half my installment, the very same amount of money which you have refunded back to me.
Clearly this means that IT IS STILL NOT NOTED ON YOUR SYSTEMS THAT I ONLY NEED TO PAY HALF INSTALLMENT FROM APRIL TO AUGUST . SO MY QUERY IS STILL NOT RESOLVED. I'M BEING THREATENED THAT YOU WILL ONCE AGAIN DEBIT MY ACCOUNT TODAY LEAVING ME IN ANOTHER NEGATIVE BALANCE TO WHICH I AM INCURRING BANK CHARGES.
THIS IS RIDICULOUS GUYS. PLEASE GET A COMPETENT AGENT TO RESOLVE THIS MESS NOW BEFORE YOU DEBIT MY ACCOUNT AGAIN PLEASE.
THIS IS NOT ACCEPTABLE. WE NOW AS CUSTOMERS HAVE TO DEAL WITH THE HARSH REALITY OF COVID19 PANDEMIC AND YOUR INCOMPETENCE. IT'S NOT FAIR.
nN
nmongwe N's updateReviewer Update
29 May 2020, 14:29Just received a statement, that shows half installments only from June 2020 to August 2020. This is still wrong it should show May 2020 to August 2020 as half installments.
MFC then sends an SMS to say my query has been resolved and closed. Really????????????
As if that wasn't enough, a consultant called Nancy or Nana calls me about the amount in arrears . Absolutely rude and hung up when I wanted her to clarify reason for call before I verify personal and confidential information.
Again I am begging MFC, please resolve this mess. How hard can it be honestly.
I am so frustrated at this terrible customer service. I'm beyond disappointed that, especially at a time like this. I mentioned I'm not getting full salary due to maternity leave and I'm willing to pay you guys whatever I can which is half installments and which you guys agreed to.
This is becoming a nightmare!
You guys are failing even your loyal clients if all the Hello Peter complaints are anything to go by.
So appalling.
Assist me please. Send the correct monthly repayment agreement statement. Fix my account to reflect that I am not in arrears as the reason for me paying half was upon a payment holiday agreement with MFC.
Please.
Regards,
nN
nmongwe N's update29 May 2020, 14:29
Reviewer Update
Just received a statement, that shows half installments only from June 2020 to August 2020. This is still wrong it should show May 2020 to August 2020 as half installments.
MFC then sends an SMS to say my query has been resolved and closed. Really????????????
As if that wasn't enough, a consultant called Nancy or Nana calls me about the amount in arrears . Absolutely rude and hung up when I wanted her to clarify reason for call before I verify personal and confidential information.
Again I am begging MFC, please resolve this mess. How hard can it be honestly.
I am so frustrated at this terrible customer service. I'm beyond disappointed that, especially at a time like this. I mentioned I'm not getting full salary due to maternity leave and I'm willing to pay you guys whatever I can which is half installments and which you guys agreed to.
This is becoming a nightmare!
You guys are failing even your loyal clients if all the Hello Peter complaints are anything to go by.
So appalling.
Assist me please. Send the correct monthly repayment agreement statement. Fix my account to reflect that I am not in arrears as the reason for me paying half was upon a payment holiday agreement with MFC.
Please.
Regards,
nN
nmongwe N's updateReviewer Update
30 May 2020, 08:27Good day,
So after this long thread of emails of me pleading and begging for you guys to resolve my query, you have resorted to ignoring me and just going ahead and harassing me with phone calls of threats and automated caller machines telling me to pay you guys money that you refunded me?
The past 3 days have been nothing but horror and humiliation from you and all because of an error that you guys made.
I have app**** for this arrangement before in 2018 with no issues, I'm struggling to understand what is all these incompetence now. You have even violated my rights as a consumer by going onto my account and debiting money that you refunded to me 2 days ago.
I app**** for payment holiday on 24th March, you approved on 28th March. On the same day 28th March I responded to give you go ahead with agreement. I did not hear from you back. I emailed you guys again on 25th April and 2nd May and still just automated responses.
On 26th May you debit full installment despite having approved half installment.
I write to you and you Sharyl Naicker is appointed as complaints handler. She then asks Thandi to contact me. Thandi processes a refund of half the installment back into my account and assured me that everything is fine and the next 3 months just half installments will go off. I get the refund on Thursday 28th May and then the very next day, I am woken up by calls, emails and Sms's to say I'm in arrears by the very same amount of money you guys refunded.
I send Sharyl Naicker and email and again she passes the buck to Thandi who calls me and tells me that she is sorting everything out and that MFC will not debit my account on 29th May.
During the course of the day on 29th and even after 9PM at night I'm receiving calls even automated ones telling me how I am in arrears and will be debited. I ignore and I trusted what Thandi assured me of over the phone.
At 2AM this morning MFC debits my account for the same amount they refunded from my very same account that they said they wouldn't debit.
Yesterday I even wrote to Sharyl to advise that the statement that was sent to me only shows half installments from June 2020 to August which is still incorrect to which she blatantly ignored.
I'm begging again, I'm pleading again MFC please help me by resolving this mess. You've now put me in a negative balance with my bank, I have a newborn baby that I'm nursing and this running after you guys every day begging for guys to fix an error you made is really not fair on me as a consumer.
Failure to assist diligently and effectively this time around I will take my threads of emails, complaints on Hello Peter and screen shots and move to the Ombudsman because I have tried everything with you guys and now at my wits end.
Please assist me.
nN
nmongwe N's update30 May 2020, 08:27
Reviewer Update
Good day,
So after this long thread of emails of me pleading and begging for you guys to resolve my query, you have resorted to ignoring me and just going ahead and harassing me with phone calls of threats and automated caller machines telling me to pay you guys money that you refunded me?
The past 3 days have been nothing but horror and humiliation from you and all because of an error that you guys made.
I have app**** for this arrangement before in 2018 with no issues, I'm struggling to understand what is all these incompetence now. You have even violated my rights as a consumer by going onto my account and debiting money that you refunded to me 2 days ago.
I app**** for payment holiday on 24th March, you approved on 28th March. On the same day 28th March I responded to give you go ahead with agreement. I did not hear from you back. I emailed you guys again on 25th April and 2nd May and still just automated responses.
On 26th May you debit full installment despite having approved half installment.
I write to you and you Sharyl Naicker is appointed as complaints handler. She then asks Thandi to contact me. Thandi processes a refund of half the installment back into my account and assured me that everything is fine and the next 3 months just half installments will go off. I get the refund on Thursday 28th May and then the very next day, I am woken up by calls, emails and Sms's to say I'm in arrears by the very same amount of money you guys refunded.
I send Sharyl Naicker and email and again she passes the buck to Thandi who calls me and tells me that she is sorting everything out and that MFC will not debit my account on 29th May.
During the course of the day on 29th and even after 9PM at night I'm receiving calls even automated ones telling me how I am in arrears and will be debited. I ignore and I trusted what Thandi assured me of over the phone.
At 2AM this morning MFC debits my account for the same amount they refunded from my very same account that they said they wouldn't debit.
Yesterday I even wrote to Sharyl to advise that the statement that was sent to me only shows half installments from June 2020 to August which is still incorrect to which she blatantly ignored.
I'm begging again, I'm pleading again MFC please help me by resolving this mess. You've now put me in a negative balance with my bank, I have a newborn baby that I'm nursing and this running after you guys every day begging for guys to fix an error you made is really not fair on me as a consumer.
Failure to assist diligently and effectively this time around I will take my threads of emails, complaints on Hello Peter and screen shots and move to the Ombudsman because I have tried everything with you guys and now at my wits end.
Please assist me.