1 reviews | Active since May 2016

25 May 2015, 12:40

INCORRECT NATIS LINKED TO MY ACCOUNT!!!

Beware of MFC...<br> <br> Incorrect Natis linked to my account, bought a new vehicle last week, Mercedes requested settlement from MFC and the incorrect Natis, a Natis for a Mr Brighton was sent to them, so what happened there?????<br> <br> Due to incompetence from MFC my vehicle cannot be settled now because a request for the correct was created, how can you link an incorrect Natis to an account? <br> Who double checks things like this??<br> <br> Will most definitely NEVER use MFC again and will change banks, got all my accounts with Nedbank, but not for long!<br> <br> My only concern now is that due to the very bad error caused by MFC my next debit order is going to go off, yes you will refund it but only in 5 working days, so MFC yet caused yet another inconvenience to me, <br> <br> So this is what I expect from you, today:<br> o Send through the CORRECT natis to Mercedes, the contact details are loaded on your side, <br> o Ensure that the next debit order will NOT be processed, <br> <br> So thanx to this ***** up from MFC you have lost a client, will close all of my Nedbank accounts this week...<br>

0
Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply27 May 2015, 10:24
Official
Hello IveHadEnough,

Dear IveHadEnough

I apologise for the inconvenience caused due to the error on our side.
I confirm a service resolution specialist will be in contact with you to obtain your account details and investigate the matter and provide you with feedback.

Kind regards
Farzaana Bhikhoo

Client Value Management
***