Incorrect lapsed information and interest rates app**** on my contract

MFC records show that I experienced a lapse, which had an impact on the contract plus interest rates app**** and that is inaccurate information. I need a more accurate statement because this one on the website I pulled does not accurately reflect the fact that interest in the capital has increased, which is concerning. I have been calling the call centre as I want to inquire about the total number of months paid vs those that are still outstanding as they are not aligning with my bank debit transactions over the past years. I need an urgent call bak to fix this