incorrect info given and provided

<p>I dont understand what is going on - i am now getting a letter of demand yet when my vehicle was written off i had made arranged with a Colin.. I feel like there is so much confusion as one person says one thing and another person says something else </p> <p>this is my name you are dragging throught the mud.</p> <p> </p> <p>oh and when i call the call centre i am advised that i can only deal with that particular person what then is the pupose of having a contact centre?????</p> <p> </p> <p>i want a resolution ASAP </p> <p> </p> <p>***</p>