JH
Jillian H
1 reviews | Active since May 2016
24 Jan 2019, 10:23
INCORRECT DEBIT DATE
I made an arrangement to pay my arrears as of the end of January 2019. To my dismay and shock a debit order was put through for the 15/01/19 and that is not even my normal payment debit order....WHO AND WHY HAS THIS HAPPENED...I have been penalised as the debit order bounced? THIS IS TOTALLY UNACCEPTABLE.The bank can call and add interest charges very quick but when they are at fault,....NOT A WORD!!!!
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Replies (3)
Motor Finance Corporation's replyOfficial
24 Jan 2019, 10:36Dear Charjill
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist for perusal.
Kind Regards
Sharyl Naicker
Client Value Management
*** / ***
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist for perusal.
Kind Regards
Sharyl Naicker
Client Value Management
*** / ***
Motor Finance Corporation's reply24 Jan 2019, 10:36
Official
Dear Charjill
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist for perusal.
Kind Regards
Sharyl Naicker
Client Value Management
*** / ***
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist for perusal.
Kind Regards
Sharyl Naicker
Client Value Management
*** / ***
JH
Jillian H's updateReviewer Update
12 Feb 2019, 13:20MY ACCOUNT WAS DEBITED AGAIN ON 07/02/19...……………….REALLY. I REP**** TO THE RESPONSE AND I INDICATED THAT I DONT AGREE....and no response from MFC.IF THERE IS SUCH A CLAUSE IN THE CONTRACT PLEASE FORWARD.....THIS IS UNACCEPTABLE. AND THIS FOR ARREARS OF JUST OVER 5K.
JH
Jillian H's update12 Feb 2019, 13:20
Reviewer Update
MY ACCOUNT WAS DEBITED AGAIN ON 07/02/19...……………….REALLY. I REP**** TO THE RESPONSE AND I INDICATED THAT I DONT AGREE....and no response from MFC.IF THERE IS SUCH A CLAUSE IN THE CONTRACT PLEASE FORWARD.....THIS IS UNACCEPTABLE. AND THIS FOR ARREARS OF JUST OVER 5K.
Motor Finance Corporation's replyOfficial
12 Feb 2019, 13:36Dear Charjill
We acknowledge your response.
You will be contacted shortly.
I have noted that you have been liaising with Robin Geduld via email.
Kind Regards
Sharyl Naicker
Client Value Management
We acknowledge your response.
You will be contacted shortly.
I have noted that you have been liaising with Robin Geduld via email.
Kind Regards
Sharyl Naicker
Client Value Management
Motor Finance Corporation's reply12 Feb 2019, 13:36
Official
Dear Charjill
We acknowledge your response.
You will be contacted shortly.
I have noted that you have been liaising with Robin Geduld via email.
Kind Regards
Sharyl Naicker
Client Value Management
We acknowledge your response.
You will be contacted shortly.
I have noted that you have been liaising with Robin Geduld via email.
Kind Regards
Sharyl Naicker
Client Value Management