AJ
Anda J

1 reviews | Active since Dec 2011

05 Aug 2015, 12:11

Incorrect banking details loaded for Debit Order

The incorrect debit order details were loaded on my account. <br> Ursula Van Niekerk contacted me on 16 July 2015, informing me of this. She was adamant that this is my wrong doing.I asked how it is possible that the incorrect details were loaded, as I provided MFC with coppies of my bank statements.She just said that she do not know and she never once said that she will take this further or try to see were the problem was.She just wanted the money from the \*********"(this is how she made me feel).<br> I probably would have reacted otherwise if MFC was prepared to take responsibility for their part in this"

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply05 Aug 2015, 13:19
Official
Hello anda panda,

Dear anda panda

I apologise for the poor service received and the dissatisfaction caused.
I confirm the matter is currently being investigated and a specialist will be in contact with you shortly.

Kind regards
Farzaana Bhikhoo

Client Value Management
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