Inconvenienced client

<p>My policy number is ADC642228.</p> <p>The monthly debit order for my car normally goes through the 30th of every month.I called MFC on the 3rd or 4th of May as I was concerned and needed to use the money on my account. I was told the reason they didn't deduct was because of insuffient funds in my account. I admitted guilt that there was insuffient funds due to new debit from DSTV, but that debit only went through on the 3rd of May. I printed out my bank ststement and I had about R7000 in my account on the 30th and they didn't deduct the R5267.71. </p> <p>An arrangement to deduct the money was done and the sum of R5057.41 was deducted on the 05/05/2016 instead of the full amount. On the 12/05/2016, I got a call from Regent, wanting to arrange a debit order of a short fall. I asked why the full amount wasn't deducted when I made the arrangement and I was tld that when they deduct the second time around, they don't deduct in full. That doesn't make sense to me at all.</p> <p>I'm very upset with the whole issue as it is inconeniencing me and giving me a bad record which I worked hard for to ensure I don't get that bad record. Now I have to deposit the remaining amount, how unprofessional this issue is.</p>