Inconsistent, lack of accountability and poor service in general

After calling the mfc contact center and advising them of the financial difficulty I had this month (August), ti request a debit order reversal for my account, she referred me to the collections department, where I spoke to Rolyne, I gave her my reasons for the reversal, she subsequently advised me to do it by my bank as I was not an Nedbank client, I also forwarded the email I had sent earlier, I went ahead, as per advice, some 5 days later I receive a call from Jackie, or something, informing me my account was in arrears, I told her exactly what had happened, she then said what was told to me earlier wasn't correct, I should've sent docs before I did the reversal, I told her I wasn't informed this by the collections agent, in any case I sent the docs, to my surprise, I get a call last night, and the following morning, I followed up, and I still had to repeat everything from day one, to cut the story short, I ended up agreeing to pay the arrears in two months, which will still leave me penniless. My issue:the inconsistencies, wrong information given and lack of accountability from consultant to consultant. It's been a poor and frustrating experience, I wonder if they treat all their clients in this manner. Sies!