Inconsiderate and *********** service

<p>I acquired a service plan with MFC which is underwritten by Innovation group over three months ago. My car was due for service on Wednesday the 29-06-2016 and I called MFC to confirm that all was in order with regards to my cover - I was given an authorization number and a contact number to call before the car can be serviced.</p> <p>On 02-07-2016 which was a saturday I took my car to the Hyundai service centre in sandton which happens to be the only one open on a Saturday and I reside in Diepkloof, Soweto over 30km away. When I arrived at the service centre my car was taken in but before service could start they called for authorization to my surprise the contact number voice prompt informed that the number is only available weekdays only.</p> <p>My follow-up action was to contact MFC to get clarity, least to say the service received was extremely poor and below benchmark. The high regards I had with MFC were thwarted by Sheryl Jacobs the agent who took my call for over 30 minutes the only with no solution provided for my dilemma.</p> <p>There were sevaral points were I realized that I was never going to get assistance</p> <p>1. The agent hesitated to give me her name which gave me the perception that she did not want to assume any responsibility</p> <p>2. She escalated my query to a department which did not operate on a saturday and informed me that they will respond within an hour - she created false hope based on her limited knowledge of the functioning of her own departments.</p> <p>3. I had an immediate situation that needed an urgent solution and best she could assist me was "unfortunately there is nothing I care do you will have to call us back on Monday"</p> <p> </p> <p>What was not considered was the time, energy and resource I utilized to get my card to be serviced, which in the end that was not achieved. This was poor service at the highest and I am at a level where I want complete compensation for my effort to service my car on a Saturday because I am not available during the week.</p> <p> </p> <p>It would be a mistake for MFC to think that I just needed to blow off steam and I would come down and they would go back to business as usual - I value my time and resources greatly and I will not rest nor tire until justice is served.</p>