*********** staff that cannot solve one escalation, ive been asking for docs from last year

I have settled my car last year and have been calling since then to get my papers till today i have nothing, what kind of service is this , what should i do to get my car papers its going to be 6 months now since i settled the car but MFC is not willing to assist, i send email call the call centre but no help what so ever, i'm sure if i was the one owing you you would be calling me every minute, SORT THIS OUT AND SEND MYB PAPER.