BP
Brenda P

1 reviews | Active since Apr 2017

21 May 2018, 10:06

*********** people at MFC

Firstly I hate the incompetence companies are showing in South Africa constantly...

I requested a quotation from MFC regarding what my reduced installment would be if I made a payment of R 50 000.00 Then they sent me the wrong quotation which caused problems for me as I worked on their quotation which messed up my whole budget and they do not even take responsibilty for such a huge mustake. You should think they would compensate their customers for such mistakes.

Then this morning I made a payment and sent an e-mail with proof of payment and asking to comfirm the new installment amount. Whwn Thabang answered the phone I explained the reason for my call and guess his first response after explaining everything he needed to know...? What can I help you with? For Pete sake, this waste both of our time and my airtime, this is so *********** and uneccesary causing us clients to get very upset! :-(

0
Replies (4)
Motor Finance Corporation
Motor Finance Corporation's reply21 May 2018, 10:50
Official

Good morning BrendaPrinslooHP

Kindly accept our apology for the incompetence that you received from our agent

Thanks for bringing this matter to our attention.m Please note that we will address the matter with the relevant department to make sure that it does not happen again.

Kind regards

Louis Masilo

BP
Brenda P's update21 May 2018, 10:52
Reviewer Update
Louis can you please see that my e-mail gets answered and rep**** to today?
BP
Brenda P's update21 May 2018, 10:53
Reviewer Update
The e-mail I sent to ********** this morning...
BP
Brenda P's update22 May 2018, 14:35
Reviewer Update
STILL NO REPLY OR ANY RESPONSE FROM M.F.C.!!!!!