*********** MFC call centre staff

I settled my vehicle finance in 2011 and was never sent my documents or the vehicle registration document. I contacted your call centre and spoke to ********** , who said that they can't find my details and should contact the archive department because it's so long ago. I supp**** her with the relevant car detials via email and received no response that it was received or indication that anybody is looking at. I made follow up calls and each agent gave me a different email address to send my details and still no reference was received. I then called again this morning and was dealt with an agent with no patience and who did not listen to my request on how they would expidte my query as I done everything as requested by the call centre and had no response after 2 weeks, when I requested to speak to a team leader I waited for a further 10 mins before I hung up. The team leader himself was *********** regurgitating the same response each time. I want my documents and I want to know who all I dealt with and supp**** me with wrong information and who the agent was this morning that gave me such poor service. MFC needs to train their staff properly and get better systems in place so that they can track call interactions regardless of whether the caller has an account with them. I'll never do business again with such an *********** bank.