***********, lazy staff. STILL WAITING

The employees of this company are lazy and ***********. I have been struggling to obtain my eNatis papers and ownership documents since 26 April. Every single time I call I have to hear “7-10 working days”.

I found out this morning that the eNatis documents were only requested on 5 May after my account was settled on 26 April!

I have been told AGAIN this morning that it will take 7-10 working days to get the papers.

How on Earth will it be necessary to have a full month go by before I have the papers in my hands. This is unacceptable and every time I call them another *********** lazy person tells me the matter will be “escalated”. Whatever that is supposed to mean. No one bothers to do their jobs at this place!

I am moving out the country soon and I do not have time to waste but these “employees” just don’t seem to care.