*********** fools hiding behind the phone

I would give them zero stars but I have to rate something in order to type a complaint. I paid these people a lump sum towards my car loan. I expected the amount to cover several months but instead I am being harassed by mfc employees. They re leaving unprofessional rude voicemails and text messages as well as sending me demand letters for a service fee I have no knowledge about. Apparently I have to pay extra to get these bunch of ****** to spread the amount I paid. I receive no statements or replies to my emails instead I am harassed for this 200zar I owe for paying my installments in advance. I am utterly disgusted with their conduct and the way my case has been handled. These bunch of *********** idiots, the lot of them in that call center, assisted me when I called about spreading the amount paid next thing I’m owing extra fees. It's like they don’t want you to pay up your car. They want to find every excuse to take it away, then they chase paying customers for R200 instead of fixing this mess they created. I am waiting for a knowledgeable intelligent agent to contact me via email as I want a paper trail when I approach the ombudsman about this matter.