*********** Consultants

They have my contact number incorrect on their system, a number I do not know which means I never gave it to them. For 2 years I have been calling the call centre to change the number, everytime I would get a response it would be changed in the next 24 to 48 hours and they never did. I have spoken to 3 consultants who said the same thing. Eventually I complained on their website only to be told via email that contact details cannot be change over the phone I need to go to the bank.

3 of your consultants could not tell me that. A consultant captured my contact details wrong and now for that to be fixed I need to go to the branch.