VM
Vanessa M

1 reviews | Active since Jan 2014

18 Apr 2017, 09:02

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<p>when i saw my account was debited but mfc sent me an sms saying that i have no paid, I called to check if the money was paid or not the consultant told me that he can not check as he has to wait for the system to update then thats when they will know if it paid or not. Then i told the consultant that they must send me banking details so that if the money is not paid i can pay via eft. Then after i recieved the sms confirming that im in arreors i paid first the 800 the later 2000, then to my surprice on sunday the debited 1733.04. when i call now Samantha say there is nothing they can do until i provide my bank statement yet on her system shows that they owe me R2000.00, yet when they debited my account they did not require my account so i ask her are they goig to pay my bank charges including the bankstatement they want.</p>

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply18 Apr 2017, 09:16
Official

Dear Mafafov

We acknowledge receipt of your complaint.

Please accept our sincere apologies for the dissatisfaction caused.

Please can you be so kind to respond to the email correspondence forwarded to you.

Kind Regards

Sharyl Naicker

Client Value Management

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