Incompetence Staff including team leader TERRIBLE SERVICE CHAMPS

Ref : ID ***

On 02.09.2022 MFC debited my account twice which left my account on my minus

Customers service plays key role in any company growth in this case MFC seems to be not bothered by customer service , as customer whos never skipped any payment the service I received was horrible, I still don’t understand how such blunder happened YEY…. right the BEST ANSWER was Ma’m we apologies for us to reverse the payment you will have to wait for 5 working days which is their company stupid policy for MFC mistake double debit Silly Team leader was more concern / focused on prioritizing company policy above my complain which was double debit order of 77 thousand on my account which left my account on minus all my month debit bounced back , what s mostly frustrating is that none of the staff had a decency to return my calls after I made several call to date no one including the so called Team leader the qualified over dedicator , proud meeting attender and forget to over see complain from customers as quickly as possible

To MFC better educate or train your team leaders and your customer service staff with what is called FEEDBACK AND Normalize addressing time sensitive issues like double debit on customers account

A lack of response from MFC to signalled to me that MFC doesn’t really care about customers complain doesn’t value time sensitive problems &any calls made through their customer care line which I had to wait on hold for too long while consultant was ask the manager what to do great on my expense

I want all the charges of my unpaid debit orders to be reimbursed plus my debit order reversal amount with my bank since none of the staff was willing to pay back the money in real time for me to be able to cover all my debit order and the money spent calling your terrible service champs Customer line service ***

I would also appreciate feedback and my call recording be made available to myself as soon as possible