Incompetence and poor customer srvice

I have had my car financed through MFC for 4 years now and I got retrenched. I therefore sent the communication to the bank and got a response that the bank can only assist me with 3months payment thereafter I will have to pay. I relaxed worked towards getting another job and started getting calls that my car is in errears. <br> <br> I clearly did not understand at this stage what was going on. I was then told I did not have an insurance cover for retrenchment despite an email sent to me confirming I will need to start paying after the 3 months. This is horrifying bad service I have ever experienced in my life. If Riaan have properly communicated to me I would not have being in this mess.<br> <br>