Incompetance

<p>I made arrangements for payments with the change of deduction date in June 2016 to match my salary deposit on th 15th of each month. In July 2016 they still have not updated the deduction date, but now on 27 July they phone and blame me for not making manual payment due to the fact they they have not yet changed the dates. Totally shifting the blame due to their incompetance. They did explain that different poeple work with the accounts, so basically their clients are soppose to know their inner workings, and cover for their lack of implementing arrangements.</p> <p>Not to mention that I was constantly interrupted, argued with, and blamed for their mistake.</p> <p> </p>