1 reviews | Active since Dec 2012
Inappropriate and embarrasing statement .
<p>MFC has a facility that one can apply for to skip a payment if approved. Last week I app**** for this and stated my reasons on email - (very personal information in detail) I got a response yesterday to say I need to submit proof of what I said I need to do or was requesting for. I responded back to say I have not done what I need the funds for and asked whether I could send the other requirements. They rep**** back with the same email I got previously therefore I made a call. I spoke to an agent by the name of Polompe needless to say I regretted why I exposed myself to the embarrassment which she put me through. Her exact words to me were HOW DO WE KNOW THAT YOU ARE NOT LYING this is after I explained why I could not provide the documents I had been asked to provide. All my life I have dealt with MFC. I have had 7 cars financed by them and have never ever been treated this way. My question to her is @ my age why would I make up a story or lie? I regret having ever had to apply for this facility. I exposed myself to them in confidence and this is what I get. WOW.</p> <p> </p>
Good morning Ms Ndima
Please accept my apology for the manner in which you were treated by our agent.
Please note that the matter will be referred to management to address with her. I will contact you now for your ID number so we can see how we can assist.
Kind regards
Louis Masilo
Good morning Ms Ndima
Please accept my apology for the manner in which you were treated by our agent.
Please note that the matter will be referred to management to address with her. I will contact you now for your ID number so we can see how we can assist.
Kind regards
Louis Masilo
