Inadequate customer support in addressing ***** related issues. Poor customer service team , lazy to lodge complaints and continue to push addressing of issues to customers

*********** customer care line, management and support structure with no capacity to deal with double financed assets they involved in. ***** is not a key priority to MFC and pushes everything back to the customer a clear indication of incompetence with bad attitude. Clients gets pushed from pillar to post and lodged complaints not prioritised taking over months to be dealt with

I am a victim of a possible double financing deal impacting my safety and security. I have reported the matter to MFC in November 2025 and they have blatantly ignored my concern and continues to advise that the asset belongs to MFC and not ABSA. I have been intimidated and stopped on the road on numerous occasions with tracing company forcefully wanting to take the vehicle from me.

As at this morning the tracing agents arrived at my property with a judgement order issued by the court on the 23 Feb 2025 in favour of ABSA confirming that the asset belongs to ANSA and as such they need to collect the vehicle.

I have contacted MFC and have spoken to a number of agents who will all unable to help me including their supervisors.They advised that I log a complaint via their ***** desk which I did.

To save myself and family the embarrassment I asked MFC to provide me with an address where I can drop off the vehicle in order for MFC to address the matter with ABSA. I am honoring my contractual obligation with MFC and are not enjoying the asset as I ought to be. The amount of Harrasment and being stopped on the road is beyond my imagination while I continue to honor my side of the agreement.

While I understand the seriousness of the court order I have a valid contract with MFC and handing over their asset to a third party from ABSA without a clear coordination between ABSA, MFC and all parties involved would leave me Liable for the full balance of the asset.

Upon asking ABSA agents for a certified copy of the judgement and warrant of execution they failed to do so .